Return policies are the norms that sellers establish to manage the process by which customers exchange or return defective or unwanted products. Return policies are an extension of the customer service provided by retailers. As a customer, it is essential that you have a clear idea about the return policy sign of e-commerce brands while shopping online. Here, we take you through the return policies of various e-commerce platforms in the country.
- Amazon
Amazon and most of its sellers offer returns for products within 30 days of receiving them. However, some products have different requirements. If you shop for non-digital products through Alexa, you are eligible to avail of free returns. You may process your return as in the Returns Center to give back a product bought through Alexa. If you have paid any shipping charges, Amazon will automatically refund them to you. You will receive the shipping refund within seven days of Amazon receiving your product refund. If you buy groceries from Amazon, you cannot return them to the e-commerce retailer. However, you can ask for a replacement or claim a refund. Additionally, you can return Amazon-branded devices, like Echo devices, Fire TVs and tablets, Kindle e-readers, and branded accessories from the e-commerce retailer within 30 days of receipt of shipment, provided they remain in the same condition as on the purchase date. - eBay
If you have bought a product from eBay that arrives damaged or does not match the description that was listed, you can return it and get a refund. In this case, you are covered by the Money Back Guarantee offered by the e-commerce retailer. You can send the product back even if the seller’s policy states that returns are not accepted. On the other hand, if you have ordered and received a product that you no longer want, you can check in the listing if the seller offers returns and how long you will need to wait to request your return. You can go through the listing by choosing the item in your purchase history. Once you commence a return, the seller has three working days to resolve your request. If the seller does not resolve your issue, you can contact eBay for help.